Update - This issue remains ongoing, and we continue to monitor it while the teams work towards a resolution.
Thanks for your patience. If you have any questions, you can contact support at support@meetgradient.com, or contact Datto directly.
Thank you.

Jun 03, 2024 - 12:13 MDT
Update - This issue remains ongoing, and we continue to monitor it while the teams work towards a resolution. Thanks for your patience. If you have any questions, you can reach out to support at support@meetgradient.com. Thank you.
May 27, 2024 - 10:26 MDT
Update - We continue to monitor this while the teams work towards a resolution. Thanks for your patience. If you have any questions you can reach out to support @ support@meetgradient.com Thank you.
May 21, 2024 - 11:00 MDT
Update - The root cause of the issue has been identified, and the teams are working on a resolution. The estimated time to resolve this is within the next three weeks.
May 17, 2024 - 14:49 MDT
Update - We are continuing to monitor this as the nodes are coming back online. If you have any questions, please reach out to support@meetgradient.com Thank you.
May 13, 2024 - 15:38 MDT
Update - Datto has updated that their R&D team continues to deploy changes to alleviate backup errors on our v2 platform.

ETA for completion by region :
USE1 (use1-bfyii-xxxx) - 5/13/2024
GBE2 (gbe2-bfyii-xxxx) - 5/17/2024
DES1 (des1-bfyii-xxxx) - 5/17/2024

We will continune to monitor as well and update as soon as the integration is fully operational.

May 08, 2024 - 08:46 MDT
Update - The Datto SaaS Protection incident is still in progress, with improvements. If you are experiencing issues, please check to see if you are an affected node or reach out to support.

The last update from Datto on April 30th, 2024, says a subset of v2 nodes is still impacted, but additional infrastructure is being deployed to improve performance on these nodes.

Subscribe to Datto SaaS Protection on the Status Page for up to date information. You can monitor the current status of this issue at https://status.datto.com/

May 06, 2024 - 10:17 MDT
Monitoring - Datto SaaS Protection - various nodes have experienced issues. The Datto team is working to ensure all nodes and products are reporting correctly.

Subscribe to the Datto Status Page for up-to-the-minute updates. https://status.datto.com/

How does this appear in Gradient? If your account is one of the nodes that is not working correctly, your counts will appear incorrect. Please dismiss the cards or manually update them to the correct count prior to approval.

Apr 30, 2024 - 13:27 MDT
Synthesize ? Operational
90 days ago
99.96 % uptime
Today
StackTracker Operational
90 days ago
100.0 % uptime
Today
PSA Synchronization Services ? Operational
Vendor Integrations Degraded Performance
90 days ago
100.0 % uptime
Today
Acronis Operational
90 days ago
100.0 % uptime
Today
Addigy Operational
90 days ago
100.0 % uptime
Today
Auvik Networks Operational
90 days ago
100.0 % uptime
Today
Barracuda Intronis Backup and Email Protection Operational
90 days ago
100.0 % uptime
Today
Bitdefender Operational
90 days ago
100.0 % uptime
Today
Breach Secure Now Operational
CIPP (CyberDrain Improved Partner Portal) Operational
90 days ago
100.0 % uptime
Today
CloudRadial Operational
Comet Backup Operational
CompTIA ISAO Operational
Coro Operational
90 days ago
100.0 % uptime
Today
Cove Data Protection by N-able Operational
90 days ago
100.0 % uptime
Today
CyberHoot Operational
90 days ago
100.0 % uptime
Today
Datto Continuity Operational
Datto SaaS Protection Degraded Performance
90 days ago
100.0 % uptime
Today
Datto RMM Operational
90 days ago
100.0 % uptime
Today
Duo Security Operational
90 days ago
100.0 % uptime
Today
DNSFilter Operational
90 days ago
100.0 % uptime
Today
Enclave Networks Operational
FortMesa Operational
90 days ago
100.0 % uptime
Today
Huntress Labs Operational
90 days ago
100.0 % uptime
Today
INKY Operational
Keeper Security ? Operational
90 days ago
100.0 % uptime
Today
Liongard Operational
Mailprotector Operational
Mesh Security Operational
Ninja RMM Operational
90 days ago
100.0 % uptime
Today
Nodeware Operational
Pax8 Operational
90 days ago
100.0 % uptime
Today
Phin Security Operational
Malwarebytes Operational
90 days ago
100.0 % uptime
Today
Proofpoint Operational
90 days ago
100.0 % uptime
Today
PowerDMARC Operational
90 days ago
100.0 % uptime
Today
RocketCyber Operational
90 days ago
100.0 % uptime
Today
SafeDNS Operational
SentinelOne Operational
90 days ago
100.0 % uptime
Today
SonicWall Operational
90 days ago
100.0 % uptime
Today
Sophos Central Operational
90 days ago
100.0 % uptime
Today
TitanHQ SpamTitan Operational
90 days ago
100.0 % uptime
Today
Traitware Operational
usecure Operational
90 days ago
100.0 % uptime
Today
Veeam Operational
90 days ago
100.0 % uptime
Today
Webroot Operational
90 days ago
100.0 % uptime
Today
YouAttest Operational
Zorus Operational
Upstream Services Operational
SendGrid API v3 Operational
AWS ec2-us-east-2 Operational
LaunchDarkly Feature flag CDN Operational
AWS s3-us-east-2 Operational
AWS elasticbeanstalk-us-east-2 Operational
AWS route53-us-east-2 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 19, 2024

No incidents reported today.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024
Completed - The scheduled maintenance has been completed.
Jun 6, 23:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 17:00 MDT
Scheduled - There will be scheduled downtime for approximately 6 hours. We will be using this time to complete regularly scheduled maintenance and ensure uptime and stability of the platform.

During this maintenance window, our platform will be inaccessible. All operations around the platform, including delivery of emails and synchronization of integrated systems will resume immediately after the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please visit https://support.meetgradient.com or our status page at https://status.meetgradient.com

Have a positively Gradient day!

Jun 3, 12:17 MDT
Jun 5, 2024

No incidents reported.